Terms & Conditions

Terms & Conditions

Website Acceptable Use Policy

You must be over the age of 18 years to use our website.

WE ONLY SELL WITHIN NEW ZEALAND (Due to credit card restrictions we can not sell outside of New Zealand)

Basementnz.com undertakes to ensure all content, material and descriptions are accurate; however we acknowledge that from time to time some material on this site may become redundant, irrelevant or out of date. We reserve the right to change information and these terms and conditions as we see fit.

Basementnz.com takes your personal information seriously; we will not sell, lend, rent or distribute any information you provide to our site unless we have your direct permission to do so – for example our mailing newsletter.

Person’s who use this website must ensure they are the cardholder of any credit or debit cards they elect to use to purchase goods; or have the explicit permission of the cardholder to do so. Basement Limited takes fraudulent purchases seriously, and all cases will be forwarded to the Police for investigation.

Website Security – Protecting your data

Basement Ltd take your personal data and security seriously. This extends to, but is not limited to:

- Name, Address and Phone data

- Email address

- Credit Card information

Due to this policy, our website and business procedures offer you the following reassurances in regard to our relationship with you, our customer:

- Compliance to PCI DSS (Payment Card Industry Data Security Standards)

- Credit & Debit transactional processing using a trusted e-commerce transaction handling party through  Bank.

Billing Policy

Transactions processed through basementnz.com or its nominated merchant provider are billed in NZ$ (New Zealand Dollars) only, we do not accept other currencies, or other forms of payment than that stated on the Checkout Page or stated by the nominated merchant provider.

Delivery Policy

Basementnz.com delivers goods as the orders arrive and when able to send – normally same or next day. Delivery details are included in your email communication post purchase. Delivery, once dispatched, can be expected to reach your address in 48 hours, or allow up to 3 days for rural addresses. Shipping prices are stated for each area. Please notify us immediately if you think your order is late arriving..

Returns Policy

It is our policy that we do not accept returns for change of mind or other reasons; except where the basis of the return is covered by the Consumers Guarantees Act or Fair Trading Act. So when you’re at the checkout, take a second to run your eye over your order for any slips of the finger before submitting because once you’ve submitted payment information, the purchase is complete.

We also can not accept returns of insertable products if package has been opened and obviously used for health reasons.

Exchange Policy

We make every effort to make sure our product descriptions are as detailed as possible and that includes sizing and colour. Please choose carefully as we are unable to exchange product once you’ve received your order unless we have made a genuine mistake in our description of the product in question or where your request to exchange is covered by the Consumers Guarantees Act or Fair Trading Act.

Please note products returned to us for an exchange must be in a resalable condition with packaging intact and all labels etc returned with the item, also, due to copyright issues exchanges are not available on electronic media ie. CD’s or DVD’s, except where the product is faulty.

Warranty Policy

Basement’s warranty policy extends to our obligations under the Sale of Goods Act, the Consumer Guarantee’s Act and the Fair Trading Act.

If you feel that your purchase has a fault that is covered under warranty please contact us at info@basementnz.com, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution if need be.

Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Basement Ltd. In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product.

Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act

Order Change Policy

We know that our sales can be popular and things sell fast but it’s really important for everyone that our customers orders come through with all the information we need. Unfortunately, once you’ve submitted your order and payment has been accepted we can’t make any changes to it – that includes sizes, colours, quantity and address details.

Once the product is in your checkout basket you have around 5  minutes to finish the order before you lose the product from your basket. In the meantime that product is allocated to you and cannot be purchased by another customer.

Stock Management Policy

While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfill your order or source a replacement product. If this should occur we will contact you and offer either a credit for the value of your purchase or a full refund. Please note that we cannot offer a backorder or “rain check” facility as product change week to week and are not repeated in most cases.